We have had a few of you ask us about our situation and shipping problem, so we would like to share a brief update with you regarding our situation.
As we all know, the Coronavirus has affected and been having an impact globally. Luckily, as a Taiwan based company, so far in Taiwan there have been minimal cases in our area. So, most of our service has still remained as usual.
However, under the effect of the Coronavirus, some of our upgraded parts started to have a shortage and hardened to order it from our supplier. Every upgraded item now may need to have 2 to 3 weeks for handling and upgrading.
We also sell 3M respirators in set up approved by the NIOSH in the following section. These Masks will be delivered by DHL directly. And is still deliverable to most countries in Europe and North America. Italy. Spain. Germany .... etc
And according to our post office announcement, the shipping service of the following countries was affected by Coronavirus. We are sorry that we cannot ship any airsoft items and packages to the following location. But we are still welcoming every customer who comes from these countries to order and purchase our items. If you want to purchase our upgraded item, it can save your items handling time. Please be aware that your items will be shipped after your post office resume international delivery service and we cannot refund any upgraded items according to our policy. And please consider these situations before you purchase.
1, European countries: Greece, Hungary, Belgium, Czech Rep., Denmark, Italy, Switzerland, Finland, Iceland, Portugal, Slovenia, Sweden, Norway, Poland, Latvia, Slovakia, Romania, Bulgaria, Croatia, Lithuania, Russia, Serbia, Germany, Spain, Ireland, Ukraine, Austria, the UK
2, Oceania countries: Fiji, Papua New Guinea,*Hawaii
3, Asian countries: Brunei, Laos, Armenia, Turkey, Israel, Myanmar, Bhutan
4, African countries: Senegal, Nicaragua
5, Americas countries: Mexico, El Salvador, Costa Rica, Dominican Rep., Brazil, Chile, Canada
About the package which has already been shipped, we would recommend contacting your local post office for more delivery information as we cannot recall it. * If you order our items in this moment, we will fulfill your order first and ship the item to you after the EMS service resume. We will send you a confirmation email with a tracking code and the tracking code will be activated after we ship the package. Regarding other countries, our post informed us that may have some delay on the delivery, especially on the package to the US.
Actually, we know most of the airport and post office still maintain normal service as usual. But the EMS international delivery service has been stopped because of the flight cuts, especially from Asia to Europe. We have already double-checked our post announcement. So, we are sorry that we cannot send the package until our post resume service. Of course, we are welcome order. We will reserve the item for you and ship it to you as soon as possible after the post office resume service.
We are monitoring the situation daily and we will update our situation on our Facebook, Instagram and our website as soon as possible.
Best Regards and Take Care