Hello ladies and gentlemen,
Thank you for watching this. Many of our customers have contacted us for the shipping status recently. So, we decide to update the status monthly.
Important: Our FedEx Express service to Europe has been stopped. We have just received reports from FedEx. We are not able to ship Airsoft to Europe by FedEx anymore. As far as we know, the shipped package will not be affected. But we will keep an eye on the package status. In order to protect the rights of our customers, we will stop shipping Airsoft to Europe by FedEx. On the other hand, we can still ship Airsoft to the US by FedEx.
1, Shipping to the UK and Spain: Please be aware that the FedEx and EMS shipping have not resumed yet. Every ready order will be provided a tracking code which will not be activated until the shipping service resume and the order is shipped. It is our system that we cannot change otherwise if will affect our SOP and website system. According to our experience (last UK lock down), the shipping service will soon resume after the end of the lockdown. If you want us to refund, please let us know, we will refund you as soon as possible.
We want to ship to the UK too. It is not us to decide when will the EMS resume. Maybe Royal Mail can answer your question. (Btw, Taiwan still can receive the package from the UK, that means it is the RM's decision to refuse our package) Thus, all packages from Taiwan has been refused, that means even if you select two packages service, we are still not able to ship you.
Further information: https://www.switairsoft.com/post/ems-shipping-to-the-united-kindom-has-been-halted
2. COVID Update: My boss thinks that it is not good looking to put the COVID status on our website. So I decide to put that here and update it monthly or any countries resume EMS. As we mentioned above, we are not the one to decide when will the EMS resume. We can do nothing to help it.
Only these countries we are able to ship to under this situation:
European countries: France, Germany, the Netherlands, Belgium, Switzerland, Sweden, Czech Rep., Poland, Denmark, Norway, Italy
Oceania countries: Australia(not able to import)
Asian countries: Japan, Hong Kong, Macau, Vietnam, Korea, Indonesia, Malaysia, Thailand
Americas countries: Canada(Still NO PISTOL!!!) and the US(excluded Puerto Rico, Hawaii, Guam and Territories)
ChungHwa post announcement: https://www.post.gov.tw/post/FileCenter/post_ww2/post_docdata_att/att_content/81A4FA7B-39E8-428B-8844-67E82F8FD3C8/EDDE1122-A894-4652-9B65-07B3ABC16767.jpg
3. If you are the US customers who live in the zip code 400-600, please be aware that if you use EMS, it may need to wait for a long customs clearance 3-6 months or more even the item fits the regulation. If the item is held by Chicago customs, we can only help you to send an inquiry to our post and it does not help much. We strongly recommend you to use FedEx. Further information: https://www.switairsoft.com/post/airsoft-guns-ems-shipping-limitation-of-usa
4. All Airsoft guns are not able to import to Denmark. All packages to Denmark are sent back recently, we can only ship parts and upgraded parts into Denmark. If you really want our item, we suggest you contact your local Airsoft dealer to help you.
We have mentioned these before on our website before, just a little reminder. Please be aware these limitations before ordering. Thank you for your understanding and sorry for the inconvenience.
Wish you all the best, good health and enjoy UEFA EURO 2020 final on coming Sunday