03
Day
02
Hour
:
18
Min
:
:
07
Sec
By placing an order, you agree that:
You are responsible for confirming the item is legal to import/own/use in your country and for obtaining any required permits/documents.
Import duties, VAT/taxes, customs/clearance fees are paid by the buyer.
Packages held by customs / awaiting payment / awaiting documents are not considered non-delivery and are not seller fault.
A shipment marked “Refused” or returned due to receiver action is treated as a successful delivery attempt.
Any refund (if approved) is processed only after return & inspection, and actual shipping/return/storage/customs costs may be deducted.
DOA / damage claims require clear photos + video evidence within the claim window.
Please contact us first before opening a dispute/chargeback; we will support you with documents and solutions.
1.1 Buyer responsibility
Airsoft products and accessories may be regulated differently by each country/region. The buyer is solely responsible for:
legality of import/ownership/use,
required permits, licenses, registrations, and
compliance with local customs rules.
SWIT does not guarantee customs clearance or import approval.
1.2 Documents & special requirements
If your country requires additional documentation (e.g., local registration, specific markings, disassembly request, etc.), you must inform SWIT before ordering or provide documents immediately when requested.
If the buyer cannot provide required documents, SWIT may cancel the order (see Section 5) or adjust the shipping method for compliance/risk control.
2.1 Handling time (order processing)
Handling time varies by product type (in-stock / custom / upgraded / large order). Handling time is not shipping time.
2.2 Customs, duties, VAT/taxes, and clearance
Shipping fees charged by SWIT do not include duties, VAT/taxes, customs brokerage, clearance fees, or storage fees at destination. These costs are paid by the buyer.
If customs requests information, documents, or payment, the buyer must respond promptly.
2.3 Shipping status definitions (important for disputes)
For clarity:
Delivered: Carrier shows delivered.
Awaiting Customs Clearance / Awaiting Payment / Awaiting Documents: Shipment arrived in destination country and requires receiver action. Not non-delivery.
Held by Customs: Under customs review/inspection. Not non-delivery.
Refused by Recipient: Receiver refuses delivery, declines duties/taxes, or refuses clearance. Not non-delivery.
Returned to Sender: Returned due to receiver action, incorrect address, refusal, or failed clearance.
2.4 Refused / returned / seized shipments
Refused shipments are treated as a fulfilled delivery attempt. Any refund (if approved) requires return & inspection and may deduct actual costs.
If customs seizes/destroys/disposes the shipment due to import restrictions, missing permits, or receiver non-cooperation, it is not refundable.
3.1 RMA required (no unauthorized returns)
All returns must be authorized first. Please contact: [help@switairsoft.com
]
We will issue an RMA number and return instructions.
Unauthorized returns may be refused and may cause storage/handling fees.
3.2 DOA (Dead-on-Arrival) / defect claim window
You must report DOA or functional defects within [3 days] after the package is marked delivered.
To be eligible, the buyer must provide:
clear photos of the item and packaging,
a video showing the issue clearly (see 3.4),
order number and serial/batch information (if applicable).
3.3 Damage in transit / missing items
Visible shipping damage must be reported within [24 hours] of delivery.
Missing/short items must be reported within [24 hours] with photos of the package contents.
3.4 Required video evidence (to reduce disputes)
Video must clearly show:
product condition before testing,
how magazine/BBs/gas/battery are prepared and installed,
operating steps (what you did),
the malfunction/damage occurring.
Claims without sufficient evidence may be denied.
3.5 What is not covered
Not covered includes (examples):
damage caused by user misuse, wrong gas/BBs/battery, or improper maintenance,
modifications/repairs by non-SWIT staff,
wear-and-tear, cosmetic marks from testing/handling,
issues caused by customs inspection/forceful opening/handling.
3.6 Return shipping & fees
Shipping fees paid to SWIT are non-refundable.
Return shipping is paid by the buyer unless SWIT confirms a seller-side fault in writing.
If a returned package triggers import duties/fees in Taiwan, those costs may be deducted from any refund or must be paid before we can receive/handle the return.
3.7 Taiwan import restriction notice (Airsoft-related)
Due to Taiwan regulations, some airsoft returns may require:
returning only specific parts, or
disassembled return shipping as instructed by SWIT.
If the buyer refuses to follow compliance instructions, return/refund may not be possible.
4.1 Contact us first
If there is any issue, please contact SWIT first at [help@switairsoft.com
].
We will provide reasonable support such as:
customs documents/invoices,
communication templates for local carrier/customs,
troubleshooting steps,
RMA instructions where applicable.
4.2 What we submit to PayPal / card issuer
If a dispute/chargeback is opened, SWIT may submit:
order invoice and payment record,
tracking and delivery/attempt status,
communication logs (email/chat),
product photos/videos and packaging records,
this Policy page.
4.3 Customs-hold disputes
Disputes opened while the shipment is “Held by customs / Awaiting payment / Awaiting documents” are considered premature, because delivery cannot be completed without receiver action. These cases are not seller fault.
4.4 Abuse & future orders
Abuse of disputes/chargebacks, refusal to cooperate with clearance, or false claims may result in:
refusal of future service,
cancellation of future orders,
restricting payment methods or requiring alternative payment methods for risk control.
5.1 Standard cancellation (before shipment)
If you cancel after the order has been prepared, only 70%–90% of the paid amount will be refunded (depending on processing stage and non-recoverable costs).
5.2 Preorder items
To cancel an order containing preorder item(s), we charge a 20% cancellation fee of the total price.
You may exchange your preorder order to other products without extra fee.
5.3 Sale items
Sale items are non-refundable.
5.4 Custom Upgrade items
Upgraded/custom items are non-refundable and non-returnable once an order is placed.
5.5 Large orders (over USD 800)
For purchases over USD 800 (upgrade or standard), we can only refund 70%.
Refund processing may take 2–3 weeks for necessary procedures.
5.6 Wire transfer refund method
If you paid by wire transfer, we can only offer refund via PayPal, and a handling fee may apply depending on the total order amount.
5.7 Upgraded kit only (without the gun)
If customers purchase an upgraded kit only, installation may require customer skill and may need fitting due to tolerance differences.
Return may be accepted in some cases; refund depends on the condition of the kit after we receive it.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
1.Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
-Email address -First name and last name -Phone number -Address, State, Province, ZIP/Postal code, City -Cookies and Usage Data -Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2.Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
-Session Cookies. We use Session Cookies to operate our Service. -Preference Cookies. We use Preference Cookies to remember your preferences and various settings. -Security Cookies. We use Security Cookies for security purposes.
3.Use of Data
SWIT Airsoft uses the collected data for various purposes:
-To provide and maintain the Service -To notify you about changes to our Service -To allow you to participate in interactive features of our Service when you choose to do so -To provide customer care and support -To provide analysis or valuable information so that we can improve the Service -To monitor the usage of the Service -To detect, prevent and address technical issues
4.Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Taiwan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Taiwan and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
SWIT Airsoft will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
5.Disclosure Of Data
Legal Requirements
SWIT Airsoft may disclose your Personal Data in the good faith belief that such action is necessary to:
-To comply with a legal obligation -To protect and defend the rights or property of SWIT Airsoft -To prevent or investigate possible wrongdoing in connection with the Service -To protect the personal safety of users of the Service or the public -To protect against legal liability
6.Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7.Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service.
This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
8.Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
9.Children's Privacy Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10.Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.